Shipping & Delivery Policy

Operated by NeuroWings Private Limited • Last updated: October 2026 • Effective immediately

Pre-Order & Reservation Phase Notice: SafeOrbit is currently accepting priority pre-bookings for its inaugural Founder Batch. Your advance payment reserves priority allocation. Dispatch of the Founder Batch is scheduled for Q1 2027 (January – March 2027).

1. Production & Dispatch Timeline Roadmap

Phase 1 • Active Now

Priority Pre-Booking Window

Founder Batch reservations are live. Customers pay a ₹499 fully-refundable token advance to secure device allocation and locked-in launch pricing.

Phase 2 • Q4 2026

Tooling, Firmware & Compliance

Final hardware quality validation, battery safety stress-testing, and Indian statutory certifications (WPC & BIS compliance).

Phase 3 • Early Q1 2027

Pilot Assembly & Packaging

Assembly line ramp-up for the Founder Batch units. Pre-order customers will receive individual dispatch readiness emails and companion app setup invites.

Phase 4 • Q1 2027 (Jan – Mar 2027)

Pan-India Dispatch & Delivery

Batches are dispatched via tracked express courier services. Expected doorstep delivery across India within 3 to 7 business days following dispatch notification.

2. Shipping Charges & Coverage

Free Pan-India Delivery: Free standard express shipping is included across India for all customers who reserve during the Founder Batch window.
Geographic Scope: We currently ship to all serviceable PIN codes throughout India. International shipping will be launched in subsequent phases.

3. Courier Partners & Real-Time Tracking

All shipments are handled by tier-1 national logistics partners (such as Blue Dart, Delhivery, DTDC, or India Post Speed Post).
As soon as your package leaves our fulfillment center, an automated shipping confirmation containing your Air Waybill (AWB) / consignment tracking number and live tracking link will be delivered via Email and SMS.

4. Delivery Timeframes Once Dispatched

Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): 2 to 4 business days post-dispatch.
Tier 2 & Tier 3 Cities: 4 to 6 business days post-dispatch.
Remote / Northeast / Island Regions: 6 to 9 business days post-dispatch.

5. Pre-Dispatch Address Confirmation & Cancellations

Before any unit is boxed and dispatched, NeuroWings Private Limited will send an email and SMS alert requesting final delivery address re-confirmation. You retain the absolute right to cancel your reservation for a 100% full refund at any time before dispatch.

6. Damaged or Tampered Shipments

In the unlikely event that your package shows signs of severe external tampering upon courier delivery, please reject the package or document the unopened package with photos/videos and notify our support desk within 48 hours at contact@neurowings.co for immediate expedited dispatch of a replacement unit.

7. Contact Information

NeuroWings Private Limited
Operating Address: Lucknow, Uttar Pradesh, India
Phone: +91 81275 71994
Email: contact@neurowings.co
Operational Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST